TQM and competitive advantage: A review and research agenda

Sze Thiam Chong, Keng Boon Ooi, Alain Yee Loong Chong, Boon In Tan

Research output: Journal PublicationReview articlepeer-review

5 Citations (Scopus)


The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation to build up the conceptual model. This proposed conceptual framework could provide valuable knowledge to top management in the organizations to improve their quality management practices and subsequently achieving competitive advantage.

Original languageEnglish
Pages (from-to)193-206
Number of pages14
JournalInternational Journal of Business and Management Science
Issue number2
Publication statusPublished - 2009
Externally publishedYes


  • Competitive advantage
  • Conceptual model
  • Strategy
  • Total quality management

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics


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