Abstract
The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation to build up the conceptual model. This proposed conceptual framework could provide valuable knowledge to top management in the organizations to improve their quality management practices and subsequently achieving competitive advantage.
| Original language | English |
|---|---|
| Pages (from-to) | 193-206 |
| Number of pages | 14 |
| Journal | International Journal of Business and Management Science |
| Volume | 2 |
| Issue number | 2 |
| Publication status | Published - 2009 |
| Externally published | Yes |
Keywords
- Competitive advantage
- Conceptual model
- Strategy
- Total quality management
ASJC Scopus subject areas
- Business and International Management
- Economics and Econometrics