Keyphrases
Behavioral Intention
80%
Behavioral Outcomes
32%
Brand Reputation
28%
Customer Engagement
29%
Customer Participation
28%
Customer Perception
41%
Customer Response
39%
Customer Satisfaction
84%
Design Methodology
46%
Failure Severity
31%
Frontline Employees
41%
Global Brands
28%
Green Hotel
38%
India
63%
Indian Context
38%
Internet Banking
38%
Loyalty
43%
Mediating Role
29%
Message Appeal
28%
Message Source
28%
Moderating Role
67%
Negative Word-of-mouth
34%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
64%
Perceived Justice
34%
Perceived Risk
42%
Product Evaluation
62%
Product Recommendation
28%
Purchase Intention
87%
Quality of Service
47%
Recovery Satisfaction
32%
Relationship Communication
28%
Relationship Quality
35%
Retail Industry
38%
Retailers
41%
Service Context
29%
Service Encounter
31%
Service Failure
85%
Service Provider
68%
Sharing Economy
39%
Smart Retail
54%
Smart Technology
41%
Social Media
81%
Social Media Platforms
27%
Stadium Atmosphere
28%
Sustainable Consumption
43%
Tactile Input
38%
Travellers
62%
Value Creation
33%
Word-of-mouth Communication
28%
Word-of-mouth Intentions
34%
Social Sciences
Banks
31%
Brand Equity
19%
Business Relationship
19%
Case Study
19%
China
27%
Co-Creation
51%
Cognitive State
19%
Comparative Analysis
28%
Consumers
51%
Customer Loyalty
22%
Customer-Orientation
38%
Developing Market
19%
Electronic Word of Mouth
23%
Emerging Market
47%
Emotion Regulation
19%
Emotions
63%
Empirical Research
29%
Environmental Management
19%
Familiarity
19%
Firm Performance
25%
Forgiveness
19%
Group Discussion
19%
India
95%
Indians
93%
Influencer
26%
Information Processing
19%
Internet-Of-Things
19%
Justice
28%
Marketing Strategy
36%
Media Platform
23%
Perceived Risk
28%
Psychology
37%
Response Behavior
21%
Retail Sector
19%
Sales
25%
Scale Development
24%
Self-Efficacy
25%
Service Provider
91%
Simultaneous Engineering
19%
Social Control
19%
Social Interaction
26%
Social Media
100%
Social Networking Site
19%
Social Norms
19%
Structural Equation Modeling
83%
Sustainable Consumption
24%
Trade Show
19%
University Students
19%
USA
31%
Willingness-to-Pay
28%