Keyphrases
Purchase Intention
87%
Service Failure
85%
Customer Satisfaction
84%
Social Media
81%
Behavioral Intention
72%
Moderating Role
64%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
64%
Service Provider
64%
India
63%
Travellers
62%
Product Evaluation
62%
Smart Retail
54%
Quality of Service
47%
Design Methodology
44%
Sustainable Consumption
43%
Loyalty
43%
Perceived Risk
42%
Retailers
41%
Smart Technology
41%
Frontline Employees
41%
Sharing Economy
39%
Customer Perception
39%
Retail Industry
38%
Internet Banking
38%
Green Hotel
38%
Tactile Input
38%
Indian Context
38%
Customer Response
36%
Relationship Quality
35%
Negative Word-of-mouth
34%
Perceived Justice
34%
Word-of-mouth Intentions
34%
Value Creation
33%
Behavioral Outcomes
32%
Recovery Satisfaction
32%
Failure Severity
31%
Service Encounter
31%
Mediating Role
29%
Service Context
29%
Customer Engagement
29%
Customer Participation
28%
Word-of-mouth Communication
28%
Message Source
28%
Message Appeal
28%
Relationship Communication
28%
Product Recommendation
28%
Global Brands
28%
Brand Reputation
28%
Stadium Atmosphere
28%
Social Media Platforms
27%
Social Sciences
Social Media
100%
India
95%
Indians
93%
Service Provider
91%
Structural Equation Modeling
83%
Emotions
63%
Consumers
51%
Co-Creation
51%
Emerging Market
47%
Psychology
42%
Customer-Orientation
38%
Marketing Strategy
36%
Banks
31%
USA
31%
Empirical Research
29%
Perceived Risk
28%
Justice
28%
Comparative Analysis
28%
Willingness-to-Pay
28%
China
27%
Social Interaction
26%
Decision Making
25%
Self-Efficacy
25%
Firm Performance
25%
Sustainable Consumption
24%
Scale Development
24%
Electronic Word of Mouth
23%
Media Platform
23%
Customer Loyalty
22%
Sales
22%
Response Behavior
21%
Business Relationship
19%
Familiarity
19%
Social Norms
19%
Trade Show
19%
Brand Equity
19%
Internet-Of-Things
19%
Retail Sector
19%
Developing Market
19%
Social Control
19%
Simultaneous Engineering
19%
Social Networking Site
19%
Cognitive State
19%
Group Discussion
19%
University Students
19%
Emotion Regulation
19%
Case Study
19%
Forgiveness
19%
Environmental Management
19%
Information Processing
19%