TQM practices and its association with production workers

Keng Boon Ooi, Veeri Arumugam, Pei Lee Teh, Alain Yee Loong Chong

Research output: Journal PublicationArticlepeer-review

51 Citations (Scopus)


Purpose - The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/ approach - Data for this study were collected using a self-administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test the theoretical model and the relationship between TQM practices and job satisfaction. Findings - The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction. It was found that when teamwork was perceived as a dominant TQM practice, improvement in production workers' job satisfaction levels was significant. Practical implications - The findings prescribed potential implications for top management to review their TQM dimensions, consistent with the training needs of the employees within the organizations. Hence, production workers will be more likely to perform better and to feel a higher level of satisfaction towards the organizations. Originality/value - The study has contributed in advancing the TQM literature with a better understanding of the multidimensionality of TQM practices and its association with production workers' job satisfaction that would facilitate more quality management research in developing countries.

Original languageEnglish
Pages (from-to)909-927
Number of pages19
JournalIndustrial Management and Data Systems
Issue number7
Publication statusPublished - 2008
Externally publishedYes


  • Blue collar workers
  • Electronics industry
  • Job satisfaction
  • Malaysia
  • Total quality management

ASJC Scopus subject areas

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering


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