Towards understanding information needs and user acceptance of mobile technologies to improve passenger experience in airports

Tianlun Fei, Neil De Joux, Genovefa Kefalidou, Mirabelle D'Cruz, Sarah Sharples

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

User uptake and acceptance of new technologies or innovations is driven by the attitudes and psychology of the users as much as it is driven by the technological capabilities. Perceived utility, perceived ease of use, and trust in the system all play major roles in uptake and acceptance. In order to facilitate user uptake of a smartphone application designed to improve traveler experience in airports, we must first assess baseline attitudes and information needs of potential users. This paper outlines the distribution of an online survey which explored this. Key findings were that people are more trusting of information from "official" sources, or sources in which they did not need to rely on their own interpretation of information. It was also found that the use of navigation aids may need to be supplemented with additional information. The paper provides an example of how identifying key need areas at early stages of development may help with uptake at later stages.

Original languageEnglish
Title of host publicationEuropean Conference on Cognitive Ergonomics
Subtitle of host publicationSimulation, Visualisation and Digital Technologies, ECCE 2016
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450342445
DOIs
Publication statusPublished - 5 Sep 2016
Event34th European Conference on Cognitive Ergonomics, ECCE 2016 - Nottingham, United Kingdom
Duration: 6 Sep 20168 Sep 2016

Publication series

NameACM International Conference Proceeding Series
Volume06-08-September-2016

Conference

Conference34th European Conference on Cognitive Ergonomics, ECCE 2016
Country/TerritoryUnited Kingdom
CityNottingham
Period6/09/168/09/16

Keywords

  • Application requirements
  • Passenger attitudes
  • Smartphone application
  • User acceptance
  • User uptake

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Fingerprint

Dive into the research topics of 'Towards understanding information needs and user acceptance of mobile technologies to improve passenger experience in airports'. Together they form a unique fingerprint.

Cite this