TY - GEN
T1 - Towards understanding information needs and user acceptance of mobile technologies to improve passenger experience in airports
AU - Fei, Tianlun
AU - De Joux, Neil
AU - Kefalidou, Genovefa
AU - D'Cruz, Mirabelle
AU - Sharples, Sarah
N1 - Publisher Copyright:
© 2016 ACM.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016/9/5
Y1 - 2016/9/5
N2 - User uptake and acceptance of new technologies or innovations is driven by the attitudes and psychology of the users as much as it is driven by the technological capabilities. Perceived utility, perceived ease of use, and trust in the system all play major roles in uptake and acceptance. In order to facilitate user uptake of a smartphone application designed to improve traveler experience in airports, we must first assess baseline attitudes and information needs of potential users. This paper outlines the distribution of an online survey which explored this. Key findings were that people are more trusting of information from "official" sources, or sources in which they did not need to rely on their own interpretation of information. It was also found that the use of navigation aids may need to be supplemented with additional information. The paper provides an example of how identifying key need areas at early stages of development may help with uptake at later stages.
AB - User uptake and acceptance of new technologies or innovations is driven by the attitudes and psychology of the users as much as it is driven by the technological capabilities. Perceived utility, perceived ease of use, and trust in the system all play major roles in uptake and acceptance. In order to facilitate user uptake of a smartphone application designed to improve traveler experience in airports, we must first assess baseline attitudes and information needs of potential users. This paper outlines the distribution of an online survey which explored this. Key findings were that people are more trusting of information from "official" sources, or sources in which they did not need to rely on their own interpretation of information. It was also found that the use of navigation aids may need to be supplemented with additional information. The paper provides an example of how identifying key need areas at early stages of development may help with uptake at later stages.
KW - Application requirements
KW - Passenger attitudes
KW - Smartphone application
KW - User acceptance
KW - User uptake
UR - http://www.scopus.com/inward/record.url?scp=84990030086&partnerID=8YFLogxK
U2 - 10.1145/2970930.2970938
DO - 10.1145/2970930.2970938
M3 - Conference contribution
AN - SCOPUS:84990030086
T3 - ACM International Conference Proceeding Series
BT - European Conference on Cognitive Ergonomics
PB - Association for Computing Machinery
T2 - 34th European Conference on Cognitive Ergonomics, ECCE 2016
Y2 - 6 September 2016 through 8 September 2016
ER -