The role of hybrid captive offshoring in ICT sector

Zhuang Ma, Woon Kian Chong, Alain Yee Loong Chong

Research output: Contribution to conferencePaperpeer-review

Abstract

Focal firm's information and communications technology (ICT) offshoring performance may depend on ICT captive centres' capabilities to develop locational advantages. Captive centres' interactions with local network actors constitute external sources of focal firms' competitive advantage. However, little is known about how ICT captive centres overcome the complexity embedded in the offshore business environment to develop location-specific competitive advantages. Drawing on a retroductive perspective, this study employs a qualitative study to explore the mechanisms that enable ICT captive centres to develop offshore competitive advantages. In particular, it 1) identifies a hybrid captive offshoring model which illustrates ICT captive centres' interactions with offshore network actors; 2) investigates three mechanisms (reciprocity, incentive alignment, and organisational alignment) that enable captive centres to address the three dimensions of complexity (environmental dynamism, task complexity, and integration complexity) in offshore operations for competitive advantage. This study provides a deep managerial understanding of ICT service provisions in offshore markets.

Original languageEnglish
Publication statusPublished - 2020
Externally publishedYes
Event24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020 - Dubai, United Arab Emirates
Duration: 20 Jun 202024 Jun 2020

Conference

Conference24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020
Country/TerritoryUnited Arab Emirates
CityDubai
Period20/06/2024/06/20

Keywords

  • Competitive advantages
  • Complexities
  • Hybrid captive offshoring
  • ICT

ASJC Scopus subject areas

  • Information Systems

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