Keyphrases
Service Failure
100%
Artificial Intelligence
91%
Post-failure Response
66%
Post-failure
66%
Social Media Influencers
66%
Service Provider
58%
Willingness to Share
55%
Negative Word-of-mouth
55%
Negative Reviews
44%
Voice Assistant
44%
Sharing Economy
41%
Managerial Implications
37%
Consumer Behaviour
33%
Services Marketing
33%
Service Industry
33%
Responsible Artificial Intelligence
33%
Digital Platforms
33%
Consumer Services
33%
After Service
33%
Collaborative Consumption
33%
Cant
33%
Product Proximity
33%
Salespeople
33%
Product Similarity
33%
Consumer Technology
33%
Technology Marketing
33%
Attention-seeking
33%
You See
33%
Technology Platform
33%
Intelligent Assistant
33%
Voice Control
33%
Forgiveness
33%
Shared Intentionality
33%
Mitigating Effect
33%
Vocal
33%
Online Shopping
33%
Well-being
33%
User Experience
33%
Zoonotic
33%
Electronic Word-of-mouth
33%
Frontline Employees
33%
Extant Research
30%
Employee Well-being
26%
Post-purchase
22%
Purchase Stages
22%
Consumer Willingness
22%
Facial Expression Analysis
22%
Consumer Affect
22%
Social Contagion Models
22%
Cognitive Dissonance Theory
22%
Social Sciences
Artificial Intelligence
100%
Influencer
66%
Social Media
66%
Emotions
41%
Consumer Behavior
33%
Wellbeing
33%
Service Industries
33%
Marketing of Service
33%
Technology Marketing
33%
Service Society
33%
Incentive
33%
Service Provider
33%
Electronic Word of Mouth
33%
Ownership
22%
Psychology
22%
Employee Well-Being
16%
Consumer Affect
16%
Sales
12%
Outgroup
11%
Group Members
11%
Sharing Economy
11%
Facial Expression
8%
Sentiment Analysis
8%
Happiness
8%
Cognitive Dissonance Theory
8%
