This product seems better now: how social media influencers’ opinions impact consumers’ post-failure responses

Keyphrases

• Affective State 33%
• Attitude toward the Product 33%
• Cognitive Dissonance Theory 33%
• Consumer Affect 33%
• Consumer Purchase Intention 33%
• Consumer Willingness 33%
• Extant Research 33%
• Facial Expression Analysis 33%
• Happiness 33%
• Negative Reviews 66%
• Negative Word-of-mouth 33%
• Positive Reviews 33%
• Post-failure 100%
• Post-failure Response 100%
• Post-purchase 33%
• Product Failure 33%
• Product Reviews 33%
• Purchase Stages 33%
• Sentiment Analysis 33%
• Social Contagion Models 33%
• Social Media Influencers 100%
• Trust Level 33%
• Valence 33%
• Willingness to Share 33%

Psychology

• Cognitive Dissonance Theory 100%
• Emotion 100%
• Facial Expression 100%
• Happiness 100%
• Social Contagion 100%

Social Sciences

• Cognitive Dissonance Theory 12%
• Consumer Affect 25%
• Emotions 12%
• Facial Expression 12%
• Happiness 12%
• Influencer 100%
• Sentiment Analysis 12%
• Social Media 100%