The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial

Juhi Gahlot Sarkar, Abhigyan Sarkar, M. S. Balaji

Research output: Journal PublicationArticlepeer-review

11 Citations (Scopus)

Fingerprint

Dive into the research topics of 'The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial'. Together they form a unique fingerprint.

Business & Economics