Senior citizens' adoption of e-government: In quest of the antecedents of perceived usefulness

E-Government, as a vehicle to deliver enhanced services to citizens, is now extending its reach to the elderly population through provision of targeted services. In doing so, the ideals of ubiquitous e-Government may be better achieved. However, there is a lack of studies on e-Government adoption among senior citizens, especially considering that this age group is growing in size and may be averse to new IT applications. This study aims to address this gap by investigating an innovative e-Government service specifically tailored for senior citizens, called CPF e-Withdrawal. Technology adoption model (TAM) is employed as the theoretical foundation, in which perceived usefulness is recognized as the most significant predictor of adoption intention. This study attempts to identify the antecedents of perceived usefulness by drawing from the innovation diffusion literature as well as age-related studies. Our findings agree with TAM and indicate that internet safety perception and perceived ease of use are significant predictors of perceived usefulness.