Abstract
Knowledge management (KM) infrastructure is the foundation for managing and embodying valuable knowledge in firms. Based on the resource-based view (RBV) and process level analysis, this study investigates how KM infrastructure influences market interrelationship performance through innovative business processes. The study collected a sample of 126 hospitals in the Taiwanese healthcare industry. The results suggest that technological capability and cultural capability positively affect market interrelationships via innovative business processes. Cultural capability is associated with market interrelationship performance whereas structural capability is unrelated to innovative business processes. The findings advance understanding of the influence of KM infrastructure on market interrelationship performance as well as provide managerial insights on the influence of innovative business processes on market interrelationships performance.
| Original language | English |
|---|---|
| Pages (from-to) | 67-89 |
| Number of pages | 23 |
| Journal | Journal of Global Information Management |
| Volume | 19 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - Apr 2011 |
| Externally published | Yes |
Keywords
- Innovative business processes
- Knowledge management
- Knowledge management infrastructure
- Market interrelationships
- Technological capability
ASJC Scopus subject areas
- Business and International Management
- Computer Science Applications
- Strategy and Management
- Management Science and Operations Research
- Information Systems and Management
