Improving the agility of employees through enterprise social media: The mediating role of psychological conditions

Zhao Cai, Qian Huang, Hefu Liu, Xiaoyan Wang

Research output: Journal PublicationArticlepeer-review

160 Citations (Scopus)


Enterprise social media (ESM) is an emerging platform that can help employees handle uncertainties. This study examines whether and how ESM usage is positively associated with agility performance (i.e., proactivity, adaptability, and resilience). Drawing on Kahn's framework, this study investigates the mediating effects of psychological conditions (i.e., psychological meaningfulness, psychological availability, and psychological safety). Through data collected from 167 employees who adopted ESM in the workplace, the current research validates most of the proposed hypotheses on mediating effects. It specifically validates the following claims: (1) psychological availability mediates the relationships between ESM usage and the three dimensions of agility performance; (2) psychological meaningfulness mediates the link between ESM usage and proactivity; and (3) the associations of ESM usage with proactivity and adaptability are significantly mediated by psychological safety. This study contributes to extant ESM literature through incorporating Kahn's framework in investigating the role of ESM and suggesting that managers enhance employees’ psychological conditions in order to realize the value of ESM.

Original languageEnglish
Pages (from-to)52-63
Number of pages12
JournalInternational Journal of Information Management
Issue number1
Publication statusPublished - Feb 2018
Externally publishedYes


  • Agility performance
  • Enterprise social media usage
  • IT usage in workplace
  • Psychological conditions

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Computer Networks and Communications
  • Marketing
  • Information Systems and Management
  • Library and Information Sciences
  • Artificial Intelligence


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