Effects of frontline employee role overload on customer responses and sales performance: Moderator and mediators

Business & Economics

• Role Overload 100%
• Sales Performance 83%
• Frontline Employees 82%
• Mediator 70%
• Moderator 63%
• Interaction 37%
• Customer Orientation 32%
• Customer Satisfaction 30%
• Service Profit Chain 14%
• Self-efficacy 14%
• Causal Inference 12%
• Overload 12%
• Bank Managers 12%
• Organizational Resources 11%
• Coach 11%
• Retail 11%
• Employee Performance 10%
• Empirical Research 10%
• Integrated Model 10%
• Employees 9%
• Train 9%
• Managers 9%
• New Zealand 8%
• Firm Performance 7%
• Design Methodology 4%