Developing supply chain security design of logistics service providers: An analytical network process-quality function deployment approach

Jasmine Siu Lee Lam, Jing Dai

    Research output: Journal PublicationArticlepeer-review

    36 Citations (Scopus)


    Purpose – Supply chain security has been recognized as an important part of managing business risks. The purpose of this paper is to propose a methodology with systematic metrics for logistics service providers (LSPs) to develop their security design to meet customer demands. Design/methodology/approach – The study is based on a three-stage process of desk research, content validation test, and in-depth case study. The study demonstrates an integrated analytical approach which combines analytical network process (ANP) with quality function deployment (QFD), and then applies the approach to an international LSP. Findings – A case study of an international LSP shows how the ANP-QFD approach can be deployed to understand customers’ expectation for security and develop tactics and measures with the aim to achieve the desirable outcome for LSPs’ security design. Originality/value – The paper contributes to supply chain security literature and practice. This study is among the research taking the first step to use ANP-QFD to translate the customer requirements (CRs) for supply chain security into systematic metrics for LSPs to develop their security design. Results from such research into the development of security performance can benefit LSPs in terms of increasing the effectiveness and improving the customer orientation of security efforts. By extension, other firms can enhance their security design by referring to the case study and the integrated analytical method. The flexibility of this ANP-QFD approach offers leeway for firms to change the CRs and design requirements based on their unique circumstances.

    Original languageEnglish
    Pages (from-to)674-690
    Number of pages17
    JournalInternational Journal of Physical Distribution and Logistics Management
    Issue number7
    Publication statusPublished - 3 Aug 2015


    • Analytical network process (ANP)
    • Logistics service provider
    • Quality function deployment (QFD)
    • Security design
    • Security risk
    • Supply chain security
    • Third party logistics (3PL)

    ASJC Scopus subject areas

    • Transportation
    • Management of Technology and Innovation


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