Customer e-complaining behaviours using social media

Keyphrases

• Social Media 100%
• Complaint Behaviour 100%
• Firm Responses 66%
• Personal Identity 66%
• Customer Complaining Behaviour 66%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 33%
• Service Provider 33%
• Loyalty 33%
• Service Failure 33%
• Social Media Platforms 33%
• Differential Impact 33%
• Customer Complaints 33%
• Pertinent Information 33%
• Healthcare Interventions 33%

Social Sciences

• Social Media 100%
• Identity 50%
• Service Provider 25%
• Conceptual Framework 25%
• Media Platform 25%

Economics, Econometrics and Finance

• Complaint Management 100%