Are TQM practices supporting customer satisfaction and service quality?

Keng Boon Ooi, Binshan Lin, Boon In Tan, Alain Yee Loong Chong

Research output: Journal Publication › Article › peer-review

113 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Are TQM practices supporting customer satisfaction and service quality?'. Together they form a unique fingerprint.

Keyphrases

Social Sciences

Economics, Econometrics and Finance