Abstract
The technology acceptance model (TAM) is one of the most influential research models in studies of the determinants of information systems/information technology (IS/IT) acceptance. In TAM, perceived usefulness and perceived ease of use are hypothesized and empirically supported as fundamental determinants of user acceptance of a given IS/IT. A review of the IS and psychology literature, however, suggests that perceived usefulness can be of two distinct types: near-term usefulness and long-term usefulness. This paper reviews the concept of perceived usefulness and modifies TAM to include the two types of perceived usefulness. Data collected from nearly 285 administrative/clerical staff in a large organization were tested against the modified model using the structural equation modeling approach. The results of the study showed that, even though perceived near-term usefulness had the most significant influence on the behavioral intention to use a technology, perceived long-term usefulness also exerted a positive, though lesser, impact. No significant, direct relationship was found between ease of use and behavioral intention to use a technology. Implications of the findings and future research areas are discussed.
Original language | English |
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Pages (from-to) | 185-204 |
Number of pages | 20 |
Journal | Journal of Management Information Systems |
Volume | 13 |
Issue number | 2 |
DOIs | |
Publication status | Published - 1996 |
Externally published | Yes |
Keywords
- Perceived ease of information systems use
- Perceived usefulness of information systems
- Structural equation modeling
- Technology acceptance model
ASJC Scopus subject areas
- Management Information Systems
- Computer Science Applications
- Management Science and Operations Research
- Information Systems and Management