TY - JOUR
T1 - Active Usage of Mobile Health Applications
T2 - Cross-sectional Study
AU - Wang, Yang
AU - Wu, Tailai
AU - Chen, Zhuo
N1 - Publisher Copyright:
© Yang Wang, Tailai Wu, Zhuo Chen. Originally published in the Journal of Medical Internet Research (https://www.jmir.org),22.12.2021. This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on https://www.jmir.org/, as well as this copyright and license information must be included.
PY - 2021/12
Y1 - 2021/12
N2 - Background: Mobile health applications are being increasingly used for people's health management. The different uses of mobile health applications lead to different health outcomes. Although active usage of mobile health applications is shown to be linked to the effectiveness of mobile health services, the factors that influence people's active usage of mobile health applications are not well studied. Objective: This paper aims to examine the antecedents of active usage of mobile health applications. Methods: Grounded on the 3-factor theory, we proposed 10 attributes of mobile health applications that influence the active usage of mobile health applications through consumers' satisfaction and dissatisfaction. We classified these 10 attributes into 3 categories (ie, excitement attributes, performance attributes, and basic attributes). Using the survey method, 494 valid responses were collected and analyzed using structural equation modeling. Results: Our analysis results revealed that both consumer satisfaction (β=0.351, t=6.299, P<.001) and dissatisfaction (β=-0.251, t=5.119, P<.001) significantly influenced active usage. With regard to the effect of attributes, excitement attributes (β=0.525, t=12.861, P<.001) and performance attributes (β=0.297, t=6.508, P<.001) positively influenced consumer satisfaction, while performance attributes (β=-0.231, t=3.729, P<.001) and basic attributes (β=-0.412, t=7.132, P<.001) negatively influenced consumer dissatisfaction. The results of the analysis confirmed our proposed hypotheses. Conclusions: Our study provides a novel perspective to study the active usage of mobile health applications. By categorizing the attributes of mobile health applications into 3 categories, the differential effects of different attributes can be tested. Meanwhile, consumer satisfaction and dissatisfaction are confirmed to be independent from each other.
AB - Background: Mobile health applications are being increasingly used for people's health management. The different uses of mobile health applications lead to different health outcomes. Although active usage of mobile health applications is shown to be linked to the effectiveness of mobile health services, the factors that influence people's active usage of mobile health applications are not well studied. Objective: This paper aims to examine the antecedents of active usage of mobile health applications. Methods: Grounded on the 3-factor theory, we proposed 10 attributes of mobile health applications that influence the active usage of mobile health applications through consumers' satisfaction and dissatisfaction. We classified these 10 attributes into 3 categories (ie, excitement attributes, performance attributes, and basic attributes). Using the survey method, 494 valid responses were collected and analyzed using structural equation modeling. Results: Our analysis results revealed that both consumer satisfaction (β=0.351, t=6.299, P<.001) and dissatisfaction (β=-0.251, t=5.119, P<.001) significantly influenced active usage. With regard to the effect of attributes, excitement attributes (β=0.525, t=12.861, P<.001) and performance attributes (β=0.297, t=6.508, P<.001) positively influenced consumer satisfaction, while performance attributes (β=-0.231, t=3.729, P<.001) and basic attributes (β=-0.412, t=7.132, P<.001) negatively influenced consumer dissatisfaction. The results of the analysis confirmed our proposed hypotheses. Conclusions: Our study provides a novel perspective to study the active usage of mobile health applications. By categorizing the attributes of mobile health applications into 3 categories, the differential effects of different attributes can be tested. Meanwhile, consumer satisfaction and dissatisfaction are confirmed to be independent from each other.
KW - 3-factor theory
KW - Active usage
KW - Consumer dissatisfaction
KW - Consumer satisfaction
KW - Medical informatics
KW - Mobile health
UR - http://www.scopus.com/inward/record.url?scp=85121986273&partnerID=8YFLogxK
U2 - 10.2196/25330
DO - 10.2196/25330
M3 - Article
C2 - 34941545
AN - SCOPUS:85121986273
SN - 1439-4456
VL - 23
JO - Journal of Medical Internet Research
JF - Journal of Medical Internet Research
IS - 12
M1 - e25330
ER -
