A framework of ICT exploitation for e-participation initiatives

Chee Wei Phang, Atreyi Kankanhalli

Research output: Journal PublicationArticlepeer-review

152 Citations (Scopus)


The exploitation of information and communication technologies (ICT) is being extended to e-Participation initiative, which refers to government's efforts in employing ICT for disseminating policy planning information and soliciting citizen's inputs in planning. The initiative serves objectives such as informing citizens, generating support among citizens, utilizing citizens' input in decision making, and probing for citizens' needs. E-Participation efforts with education and support-building objectives inform about government's policy plans and create a favorable climate for execution of these plans. The success of an e-Participation initiative depends on identifying the objectives and careful selection of the best-matching techniques and ICT tools for the objective. Implementation of e-Participation initiatives with the input probing objective is important during the agenda setting phase of a policy.

Original languageEnglish
Pages (from-to)128-132
Number of pages5
JournalCommunications of the ACM
Issue number12
Publication statusPublished - 1 Dec 2008
Externally publishedYes

ASJC Scopus subject areas

  • General Computer Science


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