A dual-process model of voice endorsement

Jinyun Duan, Abby Jingzi Zhou, Linhan Yu

Research output: Journal PublicationArticlepeer-review

8 Citations (Scopus)


While employee voice is vital for organizational effectiveness, managers may, at times, disregard the constructive suggestions of their employees. Using three-wave survey data, we theoretically developed and empirically tested a dual-process model that specifies how voice endorsement is associated with the characteristics of employees and with the psychological processes of managers. Our findings suggest that proactive personality and task performance and of employees are positively associated with voice endorsement of managers. Meanwhile, managers’ affect-based trust and cognition-based mediate these two relationships. We aim to contribute to the voice literature and provide practical implications to both employees and managers when giving and receiving voices.

Original languageEnglish
Pages (from-to)3765-3787
Number of pages23
JournalInternational Journal of Human Resource Management
Issue number18
Early online date29 Jun 2021
Publication statusPublished Online - 29 Jun 2021


  • Voice endorsement
  • hot/cool system
  • proactive personality
  • task performance
  • trust

ASJC Scopus subject areas

  • Business and International Management
  • Industrial relations
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation


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