@inproceedings{743a034ac76e452093b4fd7682ae421a,
title = "The role of trust and security in Smartphone banking continuance",
abstract = "Prior studies had notably figured out that security, satisfaction, and trust are very critical elements in mobile-based banking usage. This study is to propose an explanatory and exploratory research framework based on the Expectation Confirmation Model. The results showed that perceived security and satisfaction were strong determinant factors for the formation of consumers' reuses decisions and relational behaviors building towards Smartphone banking services in South Korea, whereas perceived usefulness and trust were not statistically significant on usage continuance intention. This study will briefly draw some related concluding remarks.",
keywords = "consumers' behavior, e-banking, e-commerce, perceived security, satisfaction, trust, usage continuance",
author = "Aries Susanto and Younghoon Chang and Hangjung Zo and Park, {Myeong Cheol}",
year = "2012",
doi = "10.1109/ICSMC.2012.6378055",
language = "English",
isbn = "9781467317146",
series = "Conference Proceedings - IEEE International Conference on Systems, Man and Cybernetics",
pages = "2133--2138",
booktitle = "Proceedings 2012 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2012",
note = "2012 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2012 ; Conference date: 14-10-2012 Through 17-10-2012",
}