TY - GEN
T1 - Does interpersonal trust also matter? Exploring the role of trust in successful IT outsourcing
AU - Cong, Qi
AU - Chau, Patrick Y.K.
PY - 2007
Y1 - 2007
N2 - Recently, the focus of IT outsourcing has been shifting from the "what" and "why" issues to "how" companies manage outsourcing process, during which the relationship management becomes vitally important for the overall success of IT outsourcing. Simultaneously, trust, as a component of relationship, plays a central role in the success of IT outsourcing relationship. In view of these, this paper will explore the role of trust in successful relationship management, and further in the ultimate IT outsourcing success. The paper will also contribute by categorizing trust into two levels-organizational level and individual level, and exploring especially the effects of interpersonal trust. Knowledge sharing as a risk taking behavior will mediate the path from trust to relationship success. Theory of Organization Boundary Systems and Social Exchange Theory will be used in the model building process, and a survey will be conducted to test the model empirically.
AB - Recently, the focus of IT outsourcing has been shifting from the "what" and "why" issues to "how" companies manage outsourcing process, during which the relationship management becomes vitally important for the overall success of IT outsourcing. Simultaneously, trust, as a component of relationship, plays a central role in the success of IT outsourcing relationship. In view of these, this paper will explore the role of trust in successful relationship management, and further in the ultimate IT outsourcing success. The paper will also contribute by categorizing trust into two levels-organizational level and individual level, and exploring especially the effects of interpersonal trust. Knowledge sharing as a risk taking behavior will mediate the path from trust to relationship success. Theory of Organization Boundary Systems and Social Exchange Theory will be used in the model building process, and a survey will be conducted to test the model empirically.
UR - http://www.scopus.com/inward/record.url?scp=39749096777&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2007.183
DO - 10.1109/HICSS.2007.183
M3 - Conference contribution
AN - SCOPUS:39749096777
SN - 0769527558
SN - 9780769527550
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
BT - Proceedings of the 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
T2 - 40th Annual Hawaii International Conference on System Sciences 2007, HICSS'07
Y2 - 3 January 2007 through 6 January 2007
ER -