Travel posts on wechat moments: A model for eWOM effectiveness

Yangyang Jiang, Yong Rao, M. S. Balaji, Dan Xian Xu

    Research output: Journal PublicationArticlepeer-review

    4 Citations (Scopus)

    Abstract

    The purpose of this study is to empirically investigate factors and boundary conditions that may affect the effectiveness of electronic word-of-mouth (eWOM) in influencing a consumer's travel decision-making behavior. The conceptual model was tested using data collected from Chinese WeChat users. An online survey generated 550 valid responses. Results show that eWOM content richness and perceived ease of use of the eWOM platform positively influence eWOM effectiveness, while the eWOM receiver expertise is negatively associated with eWOM effectiveness. In addition, a consumer's social interaction with others on the social media platform moderates the aforementioned relationships. Theoretical and managerial implications are elaborated.

    Original languageEnglish
    Pages (from-to)123-136
    Number of pages14
    JournalTourism Analysis
    Volume25
    Issue number1
    DOIs
    Publication statusPublished - 2020

    Keywords

    • Content richness
    • Electronic word-of-mouth (eWOM) effectiveness
    • Online social interaction
    • Perceived ease of use
    • Receiver expertise

    ASJC Scopus subject areas

    • Tourism, Leisure and Hospitality Management

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