The impact of user- and system-initiated personalization on the user experience at large sports events

Xu Sun, Andrew May, Qingfeng Wang

Research output: Journal PublicationArticlepeer-review

9 Citations (Scopus)

Abstract

This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.

Original languageEnglish
Pages (from-to)1-9
Number of pages9
JournalApplied Ergonomics
Volume54
DOIs
Publication statusPublished - 1 May 2016

Keywords

  • Large sports event
  • Personalization
  • UX
  • User experience
  • User studies

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation
  • Safety, Risk, Reliability and Quality
  • Engineering (miscellaneous)

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