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Service quality index: a study on Malaysian bank
Kok Wei Khong
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Journal Publication
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Article
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peer-review
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Keyphrases
Quality of Service
100%
Islamic Financial Institutions
100%
Service Quality Index
100%
American Customer Satisfaction Index
42%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
28%
Service Attributes
28%
Customer Satisfaction
14%
SERVQUAL Model
14%
Improve Customer Satisfaction
14%
Computer Science
Customer Satisfaction
100%
Structural Equation
40%
Service Attribute
40%
Quality of Service
20%
Theoretical Framework
20%