TY - GEN
T1 - Relationship and contract issues of IT outsourcing - An empirical study in China
AU - Qi, Cong
AU - Chau, Patrick Y.K.
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2012
Y1 - 2012
N2 - Though experiencing remarkable growth, many outsourcing deals failed or suffered from serious problems. The literature has explored either the relationship or contract issues in IT outsourcing success, however, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. This study develops a conceptual model and empirically tests it through a cross-sectional survey in Mainland China. The data analysis results identify the dimensionalities of relationship, contract and IT outsourcing success. It further proved the causal relationships between these three constructs. Practically, it re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.
AB - Though experiencing remarkable growth, many outsourcing deals failed or suffered from serious problems. The literature has explored either the relationship or contract issues in IT outsourcing success, however, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. This study develops a conceptual model and empirically tests it through a cross-sectional survey in Mainland China. The data analysis results identify the dimensionalities of relationship, contract and IT outsourcing success. It further proved the causal relationships between these three constructs. Practically, it re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.
KW - Contract
KW - IT outsourcing success
KW - Relationship
UR - http://www.scopus.com/inward/record.url?scp=84877861163&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84877861163
SN - 9781622768271
T3 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
SP - 2634
EP - 2643
BT - 18th Americas Conference on Information Systems 2012, AMCIS 2012
T2 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
Y2 - 9 August 2012 through 12 August 2012
ER -