Quality managers and successful management of quality: An insight

Injazz J. Chen, Ken A. Paetsch, Antony Paulraj

Research output: Contribution to conferencePaperpeer-review

Abstract

This study is directed to identify the factors which would inhibit or enhance the ability of a quality manager to succeed in the management of the quality function. Data collected from about 200 firms in the United States is used to shed light on the issues of interest. Appropriate tests were conducted to ensure the reliability and validity of the scales. Findings of this study are expected to provide researchers and practitioners with a better understanding of the management of quality as well as to help practicing managers better prepared for their career success.

Original languageEnglish
Pages1679-1681
Number of pages3
Publication statusPublished - 1998
Externally publishedYes
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: 22 Nov 199725 Nov 1997

Conference

ConferenceProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA
Period22/11/9725/11/97

ASJC Scopus subject areas

  • Management Information Systems
  • Hardware and Architecture

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