Persuasive electronic word-of-mouth messages in social media

Shasha Teng, Kok Wei Khong, Alain Yee Loong Chong, Binshan Lin

    Research output: Journal PublicationArticlepeer-review

    37 Citations (Scopus)

    Abstract

    Despite the influence of electronic word-of-mouth (eWOM) messages in decision-making processes, few studies have tested the determinants of persuasive eWOM messages among social media users. Although most of the researches focused on western and eastern cultural convergence or divergence of online communications, little attention has been paid on the validity and applicability of cultural orientations in countries with perceived inherent similar values. This study examines how Chinese and Malaysian users process eWOM messages and decide on continuing their overseas study. The significance of the study is to identify critical factors that influence Chinese and Malaysian users' attitudes and behavior when processing persuasive eWOM messages. Results revealed that Facebook is the most used social networking site (SNS) for Malaysian users, while QQ Qzone for Chinese counterparts. This study found that argument quality, source credibility, source attractiveness, source perception, and source style exerted varying influences on Chinese and Malaysian users' attitudes and intentions to continue their study abroad.

    Original languageEnglish
    Pages (from-to)76-88
    Number of pages13
    JournalJournal of Computer Information Systems
    Volume57
    Issue number1
    DOIs
    Publication statusPublished - 2017

    Keywords

    • China
    • Malaysia
    • Persuasive eWOM messages
    • Social media
    • Studying abroad

    ASJC Scopus subject areas

    • Information Systems
    • Education
    • Computer Networks and Communications

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