Mobile Time-Based Targeting: Matching Product-Value Appeal to Time of Day

Chee Wei Phang, Xueming Luo, Zheng Fang

Research output: Journal PublicationArticlepeer-review

8 Citations (Scopus)

Abstract

Mobile technologies, with their seamless integration into people’s everyday life, are said to enable “perpetual contact” with the users always accompanied by their mobile devices. This creates unprecedented opportunity to better understand the relationship between time and information technologies (ITs), in particular, how time of day may influence users’ IT behavior. With this understanding, companies may also be able to promote IT products by highlighting their value that appeals to users in a particular time segment of a day. Building primarily on the ego depletion theory and through conducting a combination of field experiment and survey, we show that matching IT product value appeal to people’s psychological state during different times of day can lead to more optimal outcome (higher adoption). The findings advance our understanding of how IT behavior, as a behavior embedded in time, is affected by time of day, and provide actionable guidance to practitioners in performing mobile time-based targeting.

Original languageEnglish
Pages (from-to)513-545
Number of pages33
JournalJournal of Management Information Systems
Volume36
Issue number2
DOIs
Publication statusPublished - 3 Apr 2019

Keywords

  • IT product value
  • and phrases: mobile targeting
  • consumer psychology
  • mobile Internet service
  • randomized field experiment
  • time-of-day targeting

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

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