Matching traceability and supply chain coordination: Achieving operational innovation for superior performance

Yongyi Shou, Xinyu Zhao, Jing Dai, Dong Xu

Research output: Journal PublicationArticlepeer-review

15 Citations (Scopus)

Abstract

Operational innovation is effective in overcoming supply chain challenges and achieving superior performance. In this study, we build on the socio-technical system (STS) perspective to explore operational innovation in the supply chain context. Specifically, a system comprising traceability and supply chain coordination (SCC) is proposed as a type of Internet-based operational innovation. Survey data of manufacturing firms were analyzed by a configuration approach. Three clusters of firms were identified with distinct configurations of traceability and SCC. As predicted by the STS perspective, firms can realize operational innovation by matching traceability and SCC properly, thereby achieving superior operational performance and customer satisfaction. Our findings expand the understanding of operational innovation in the supply chain context. This study contributes to the literature of operational innovation, STS and supply chain management. Managerial implications about operational innovation in Internet-based supply chain management are provided.

Original languageEnglish
Article number102181
JournalTransportation Research Part E: Logistics and Transportation Review
Volume145
DOIs
Publication statusPublished - Jan 2021

Keywords

  • Customer satisfaction
  • Operational innovation
  • Operational performance
  • Socio-technical system
  • Supply chain coordination
  • Traceability

ASJC Scopus subject areas

  • Business and International Management
  • Civil and Structural Engineering
  • Transportation

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