Knowledge management gap: Determined initiatives, unsuccessful results

Ivy Chan, Partrick Y.K. Chau

Research output: Chapter in Book/Conference proceedingBook Chapterpeer-review

4 Citations (Scopus)


Knowledge increasingly is recognized to provide a foundation for creating core competences and competitive advantages for organizations, making effective knowledge management (KM) crucial and significant. Despite evolving perspectives and rigorous endeavors to embrace KM intentions in business agendas, it is found that organizations always cannot realize expected benefits and improve their performances. This study reports a case study of an organization in Hong Kong that shares the typical characteristics of other organizations with strong awareness and expectation of KM yet experienced failure of its program in two years. Our findings showed that KM activities carried out in the organization were fragmented and not supported by members. Based on this failure case, four lessons learned are identified for improving KM performance.

Original languageEnglish
Title of host publicationKnowledge Management in Modern Organizations
PublisherIGI Global
Number of pages17
ISBN (Print)9781599042619
Publication statusPublished - 2006
Externally publishedYes

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • General Social Sciences


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