Influence of knowledge management infrastructure on innovative business processes and market-interrelationship performance: An empirical study of hospitals in Taiwan

Wen Ting Lee, Shin Yuan Hung, Patrick Y.K. Chau

Research output: Journal PublicationArticlepeer-review

9 Citations (Scopus)

Abstract

Knowledge management (KM) infrastructure is the foundation for managing and embodying valuable knowledge in firms. Based on the resource-based view (RBV) and process level analysis, this study investigates how KM infrastructure influences market interrelationship performance through innovative business processes. The study collected a sample of 126 hospitals in the Taiwanese healthcare industry. The results suggest that technological capability and cultural capability positively affect market interrelationships via innovative business processes. Cultural capability is associated with market interrelationship performance whereas structural capability is unrelated to innovative business processes. The findings advance understanding of the influence of KM infrastructure on market interrelationship performance as well as provide managerial insights on the influence of innovative business processes on market interrelationships performance.

Original languageEnglish
Pages (from-to)67-89
Number of pages23
JournalJournal of Global Information Management
Volume19
Issue number2
DOIs
Publication statusPublished - Apr 2011
Externally publishedYes

Keywords

  • Innovative business processes
  • Knowledge management
  • Knowledge management infrastructure
  • Market interrelationships
  • Technological capability

ASJC Scopus subject areas

  • Business and International Management
  • Computer Science Applications
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management

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