Impact of perceived fit on e-government user evaluation: A study with a chinese cultural context

Nan Zhang, Xunhua Guo, Guoqing Chen, Patrick Y.K. Chau

Research output: Journal PublicationArticlepeer-review

52 Citations (Scopus)


Based on information technology adoption theories and considering Chinese cultural characteristics, this article proposes a user centric IT/IS evaluation model composed of three determinants, namely perceived usefulness, perceived ease of use, and perceived fit, for investigating the e-government systems application and management in China. By empirically validating the model with survey data, it is demonstrated that the perceived fit has significant impacts on the end users' evaluation towards e-government systems, due to the special element of Hexie in the Chinese culture. The results also indicate that the reasons for failures in e-government systems application in China largely lie in the lack of fit, which may root in the long power distance characteristic of the Far Eastern culture. The findings will provide scholars and practitioners with better understanding of the user evaluation regarding e-government systems in a Chinese cultural context.

Original languageEnglish
Pages (from-to)49-69
Number of pages21
JournalJournal of Global Information Management
Issue number1
Publication statusPublished - 2009
Externally publishedYes


  • Chinese culture
  • E-government
  • Is evaluation
  • Perceived fit

ASJC Scopus subject areas

  • Business and International Management
  • Computer Science Applications
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management


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