Do they want it? Do they use it? The 'Demand-Side' of e-Government in Australia and New Zealand

Robin Gauld, Shaun Goldfinch, Simon Horsburgh

Research output: Journal PublicationArticlepeer-review

194 Citations (Scopus)


Drawing on 435 telephone interviews in Australia and 498 in New Zealand, this paper investigates the 'demand' side of e-government. That is, we examine the use of and support for e-government measures. Whilst respondents were generally supportive of e-government on a number of measures, we find that the majority were reluctant to use some of the more sophisticated 'transactional' e-government measures, and less than half had even visited a government website. High users of information and communications technologies (ICT) were more likely to use e-government measures, and are more positive towards e-government in general across several measures. Similar to a number of U.S. studies, we find a 'digital divide,' where older age, and less education were associated with lower ICT and e-government use and support. Income level was not a statistically significant predictor in all cases however, and gender was not significant for e-government support.

Original languageEnglish
Pages (from-to)177-186
Number of pages10
JournalGovernment Information Quarterly
Issue number2
Publication statusPublished - Mar 2010
Externally publishedYes


  • Australia
  • Computer failure
  • Demand side
  • E-government
  • Information technology
  • New Zealand
  • Public administration
  • Public management

ASJC Scopus subject areas

  • Sociology and Political Science
  • Library and Information Sciences
  • Law


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