Determinants of users' continuance of social networking sites: A self-regulation perspective

Hui Lin, Weiguo Fan, Patrick Y.K. Chau

Research output: Journal PublicationArticlepeer-review

230 Citations (Scopus)

Abstract

Social networking sites (SNS) have transformed how individuals interact, build and maintain social relationships. We proposed a research model on the determinants of user continuance using Bagozzi's framework of self-regulation as the theoretical foundation. Following the process of appraisal → emotional reactions → coping responses, we developed the model by leveraging findings from social presence and IS continuance research. Based on survey data from Facebook users, we found that appraisal factors (pleasure, awareness, connectedness, and system quality) were strong determinants of emotional reaction (user satisfaction and sense of belonging). User satisfaction and sense of belonging together positively influenced continuance intention.

Original languageEnglish
Pages (from-to)595-603
Number of pages9
JournalInformation and Management
Volume51
Issue number5
DOIs
Publication statusPublished - Jul 2014
Externally publishedYes

Keywords

  • Awareness
  • Connectedness
  • Pleasure
  • Self-regulation framework
  • Sense of belonging
  • Social networking sites (SNS)
  • Social presence theory

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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