Designing a trip planner application for groups: Exploring group tourists' trip planning requirements

Lanyun Zhang, Xu Sun

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

Due to the consistent growing number of tourists around the world and the increasing use of online services to plan trips, this paper investigates the group tourists' trip planning requirements and how technology might support this group planning process. We investigated 12 groups' real trip planning behaviour and requirements through a diary study and a follow-up interview. The experiment was designed and analysed based on Activity Theory, a theoretical construct commonly applied in human computer interaction (HCI) and computer supported cooperative work (CSCW). From our preliminary findings, we report group's trip planning requirements in three aspects: division of labour & information search, intra-group communication, and culture difference (i.e., Chinese users' characteristics). To facilitate group tourists' planning experience, this paper concludes HCI design implications from three perspectives: tourism information presentation, facilitating intra-group communication, and requirements from Chinese users.

Original languageEnglish
Title of host publicationCHI EA 2016
Subtitle of host publication#chi4good - Extended Abstracts, 34th Annual CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages1329-1336
Number of pages8
ISBN (Electronic)9781450340823
DOIs
Publication statusPublished - 7 May 2016
Event34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016 - San Jose, United States
Duration: 7 May 201612 May 2016

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume07-12-May-2016

Conference

Conference34th Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2016
Country/TerritoryUnited States
CitySan Jose
Period7/05/1612/05/16

Keywords

  • Crosscultural
  • Group planning
  • HCI design
  • Tourism
  • Tourists' requirements

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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