Critical failure factors in ERP implementation

Ada Wong, Patrick Y.K. Chau, Harry Scarbrough, Robert Davison

Research output: Contribution to conferencePaperpeer-review

50 Citations (Scopus)


This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand "why" and "how" these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.

Original languageEnglish
Publication statusPublished - 2005
Externally publishedYes
Event9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005 - Bangkok, Thailand
Duration: 7 Jul 200510 Jul 2005


Conference9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005


  • Critical failure factors
  • ERP implementation
  • ERP life cycle

ASJC Scopus subject areas

  • Information Systems


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