TY - GEN
T1 - Can travel information websites do better? Facilitating the decision-making experience for tourists
AU - Zhang, Lanyun
AU - Sun, Xu
N1 - Publisher Copyright:
© Springer International Publishing AG 2017.
PY - 2017
Y1 - 2017
N2 - Tourists tend to spend a significant amount of time engaging in information searches during their trip planning process. This research adds to the knowledge of tourism information presentation through studying different types of available online textual tourism information, examining their characteristics, and exploring their influence on tourists’ desires to visit a destination. Two studies were conducted in total, in which Study 1 employed a mixed-method approach to extract the values of online data. Study 2 employed a scenario-based experiment with a follow-up questionnaire and interview to obtain the perceived values of the different types of textual information. This research categorises the online textual tourism information into four types: blogs, reviews, messages, and articles. Blogs tend to present tourism information using first person narratives, displaying a strong sense of affection and positive emotions with a touch of sincerity and excitement. Reviews, as the easiest to understand and most useful type of textual tourism information, have a significant influence on tourists’ desires to visit a particular destination.
AB - Tourists tend to spend a significant amount of time engaging in information searches during their trip planning process. This research adds to the knowledge of tourism information presentation through studying different types of available online textual tourism information, examining their characteristics, and exploring their influence on tourists’ desires to visit a destination. Two studies were conducted in total, in which Study 1 employed a mixed-method approach to extract the values of online data. Study 2 employed a scenario-based experiment with a follow-up questionnaire and interview to obtain the perceived values of the different types of textual information. This research categorises the online textual tourism information into four types: blogs, reviews, messages, and articles. Blogs tend to present tourism information using first person narratives, displaying a strong sense of affection and positive emotions with a touch of sincerity and excitement. Reviews, as the easiest to understand and most useful type of textual tourism information, have a significant influence on tourists’ desires to visit a particular destination.
KW - Design
KW - Empirical study
KW - Textual information presentation
KW - Tourism
UR - http://www.scopus.com/inward/record.url?scp=85025131381&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58524-6_25
DO - 10.1007/978-3-319-58524-6_25
M3 - Conference contribution
AN - SCOPUS:85025131381
SN - 9783319585239
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 302
EP - 313
BT - Human Interface and the Management of Information
A2 - Yamamoto, Sakae
PB - Springer Verlag
T2 - Thematic track on Human Interface and the Management of Information, held as part of the 19th International Conference on Human–Computer Interaction, HCI International 2017
Y2 - 9 July 2017 through 14 July 2017
ER -