Can travel information websites do better? Facilitating the decision-making experience for tourists

Lanyun Zhang, Xu Sun

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

Tourists tend to spend a significant amount of time engaging in information searches during their trip planning process. This research adds to the knowledge of tourism information presentation through studying different types of available online textual tourism information, examining their characteristics, and exploring their influence on tourists’ desires to visit a destination. Two studies were conducted in total, in which Study 1 employed a mixed-method approach to extract the values of online data. Study 2 employed a scenario-based experiment with a follow-up questionnaire and interview to obtain the perceived values of the different types of textual information. This research categorises the online textual tourism information into four types: blogs, reviews, messages, and articles. Blogs tend to present tourism information using first person narratives, displaying a strong sense of affection and positive emotions with a touch of sincerity and excitement. Reviews, as the easiest to understand and most useful type of textual tourism information, have a significant influence on tourists’ desires to visit a particular destination.

Original languageEnglish
Title of host publicationHuman Interface and the Management of Information
Subtitle of host publicationSupporting Learning, Decision-Making and Collaboration - 19th International Conference, HCI International 2017, Proceedings
EditorsSakae Yamamoto
PublisherSpringer Verlag
Pages302-313
Number of pages12
ISBN (Print)9783319585239
DOIs
Publication statusPublished - 2017
EventThematic track on Human Interface and the Management of Information, held as part of the 19th International Conference on Human–Computer Interaction, HCI International 2017 - Vancouver, Canada
Duration: 9 Jul 201714 Jul 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10274 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceThematic track on Human Interface and the Management of Information, held as part of the 19th International Conference on Human–Computer Interaction, HCI International 2017
Country/TerritoryCanada
CityVancouver
Period9/07/1714/07/17

Keywords

  • Design
  • Empirical study
  • Textual information presentation
  • Tourism

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science (all)

Fingerprint

Dive into the research topics of 'Can travel information websites do better? Facilitating the decision-making experience for tourists'. Together they form a unique fingerprint.

Cite this