Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs

Alain Yee Loong Chong, Keng Boon Ooi, Haijun Bao, Binshan Lin

    Research output: Journal PublicationArticlepeer-review

    72 Citations (Scopus)

    Abstract

    Purpose: The aim of this research paper is to evaluate the effect of knowledge management on the adoption of the e-business in the supply chain of small and medium enterprises (SMEs) in Malaysia. Design/methodology/approach: Questionnaires were distributed to 200 Malaysian SMEs with a response rate of 68 percent. Data were analyzed by employing multiple regression analysis. Findings: The results showed that knowledge management processes such as knowledge acquisition and knowledge application are significant in affecting Malaysian SMEs' decision to adopt e-business in their supply chain. Knowledge dissemination was found not to be significant in affecting the adoption of e-business among Malaysian SMEs. Practical implications: This study has addressed the previous lack of literature on the relationship between knowledge management processes and e-business adoption among Malaysian SMEs. Originality/value: Although existing literature has shown a relationship between knowledge management processes and technology adoption, this study empirically verifies an adoption model based on knowledge management processes. SMEs can use this model to do a pre-test baseline measurement and reassessment of effect by any KM changes on e-business adoption periodically. Organizations planning to adopt e-business would also be able to apply strategies based on the findings from this research.

    Original languageEnglish
    Pages (from-to)121-136
    Number of pages16
    JournalJournal of Knowledge Management
    Volume18
    Issue number1
    DOIs
    Publication statusPublished - 2014

    Keywords

    • E-business
    • Knowledge management
    • Malaysia
    • SMEs
    • Supply chain management
    • Technology adoption

    ASJC Scopus subject areas

    • Strategy and Management
    • Management of Technology and Innovation

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