A social exchange theory framework for understanding the job characteristics–job outcomes relationship: the mediating role of psychological contract fulfillment

Thomas A. Birtch, Flora F.T. Chiang, Emmy Van Esch

    Research output: Journal PublicationArticlepeer-review

    65 Citations (Scopus)

    Abstract

    This study integrated the Job Demands-Resources (JD-R) model and concept of psychological contract fulfillment into a social exchange theory process framework to improve our understanding how and when job characteristics interact to influence job outcomes. Using survey data (n = 334), we found evidence to support our hypothesized relationships between job characteristics (job demands and job resources) and job outcomes (job satisfaction and organizational commitment); and the mediating role of psychological contract fulfillment (transactional and relational), such that when job resources (job control and support) were high, the negative effects of high job demands on psychological contract fulfillment were attenuated. Theoretical and managerial implications are discussed.
    Original languageEnglish
    Pages (from-to)1217-1236
    JournalInternational Journal of Human Resource Management
    Volume27
    Issue number11
    Early online date23 Dec 2015
    DOIs
    Publication statusPublished - 1 Jun 2016

    Keywords

    • job demands-resources
    • job satisfaction
    • organizational commitment
    • psychological contract fulfillment

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