Abstract
Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in reengineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation.
Original language | English |
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Pages (from-to) | 61-66 |
Number of pages | 6 |
Journal | International Journal of Engineering Business Management |
Volume | 2 |
Issue number | 2 |
DOIs | |
Publication status | Published - 2010 |
Externally published | Yes |
Keywords
- Framework
- Learner-centred
- Process reengineering
- Reverse logistics
ASJC Scopus subject areas
- Organizational Behavior and Human Resource Management
- Management Science and Operations Research