A process re-engineering framework for reverse logistics based on a case study

Research output: Journal PublicationArticlepeer-review

2 Citations (Scopus)


Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in reengineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation.

Original languageEnglish
Pages (from-to)61-66
Number of pages6
JournalInternational Journal of Engineering Business Management
Issue number2
Publication statusPublished - 2010
Externally publishedYes


  • Framework
  • Learner-centred
  • Process reengineering
  • Reverse logistics

ASJC Scopus subject areas

  • Organizational Behavior and Human Resource Management
  • Management Science and Operations Research


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