A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam

Afzaal H. Seyal, Sheung Hung Poon, Sharul Tajuddin

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.

Original languageEnglish
Title of host publicationComputational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016
EditorsSomnuk Phon-Amnuaisuk, Thien-Wan Au, Saiful Omar
PublisherSpringer Verlag
Pages235-244
Number of pages10
ISBN (Print)9783319485164
DOIs
Publication statusPublished - 2017
Externally publishedYes
EventInternational Conference on Computational Intelligence in Information Systems, CIIS 2016 - Gadong, Brunei Darussalam
Duration: 18 Nov 201620 Nov 2016

Publication series

NameAdvances in Intelligent Systems and Computing
Volume532
ISSN (Print)2194-5357

Conference

ConferenceInternational Conference on Computational Intelligence in Information Systems, CIIS 2016
Country/TerritoryBrunei Darussalam
CityGadong
Period18/11/1620/11/16

Keywords

  • Brunei darussalam
  • COBIT
  • Higher learning institutions
  • ICT center
  • IT governance
  • Performance measures

ASJC Scopus subject areas

  • Control and Systems Engineering
  • General Computer Science

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