A New Approach to Measure User Experience with Voice-Controlled Intelligent Assistants: A Pilot Study

Félix Le Pailleur, Bo Huang, Pierre Majorique Léger, Sylvain Sénécal

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

10 Citations (Scopus)

Abstract

Voice-controlled intelligent assistants use a conversational user interface (CUI), a system that relies on natural language processing and artificial intelligence to have verbal interactions with end-users. In this research, we propose a multi-method approach to assess user experience with a smart voice assistant through triangulation of psychometric and psychophysiological measures. The approach aims to develop a richer understanding of what the users experience during the interaction, which could provide new insights to researchers and developers in the field of voice assistant. We apply this new approach in a pilot study, and we show that each method captures a part of emotional variance during the interaction. Results suggest that emotional valence is better captured with psychometric measures, whereas arousal is better detected with psychophysiological measures.

Original languageEnglish
Title of host publicationHuman-Computer Interaction. Multimodal and Natural Interaction - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings
EditorsMasaaki Kurosu
PublisherSpringer
Pages197-208
Number of pages12
ISBN (Print)9783030490614
DOIs
Publication statusPublished - 2020
Externally publishedYes
EventThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 19 Jul 202024 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12182 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/TerritoryDenmark
CityCopenhagen
Period19/07/2024/07/20

Keywords

  • Arousal
  • Conversational user interface
  • Emotion
  • Human-Computer Interactions
  • User experience
  • Valence
  • Vocal assistant

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science

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