A conceptual model of performance measurement for supply chains

Felix T.S. Chan, H. J. Qi, H. K. Chan, Henry C.W. Lau, Ralph W.L. Ip

Research output: Journal PublicationArticlepeer-review

151 Citations (Scopus)


Supply chain management (SCM) has gained a tremendous amount of attention from both industries and researchers since the last decade. Until now, there are numerous papers, articles, and reports that address SCM, but there is still a lack of integration between the existing performance measurement methods and practical requirements for the SCM. An innovative performance measurement method is proposed to provide necessary assistance for performance improvement in SCM. The proposed method will address this purpose in these four aspects: a simplified supply chain model; tangible and intangible performance measures in multiple dimensions; a cross-organizational performance measurement; and fuzzy set theory and weighted average method.

Original languageEnglish
Pages (from-to)635-642
Number of pages8
JournalManagement Decision
Issue number7
Publication statusPublished - 1 Sep 2003
Externally publishedYes


  • Fuzzy logic
  • Performance measures
  • Supply chain management
  • Systems analysis

ASJC Scopus subject areas

  • Business, Management and Accounting (all)
  • Management Science and Operations Research


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