Dr Sathyaprakash Balaji Makam

Business & Economics

1. Behavioral Intention 100%
2. Retail 91%
3. Service Failure 87%
4. Social Media 69%
5. Sustainable Consumption 67%
6. Product Evaluation 66%
7. Purchase Intention 62%
8. Travellers 58%
9. Customer Satisfaction 51%
10. Green Hotel 49%
11. Sustainability 48%
12. Managers 44%
13. Frontline Employees 42%
14. Service Encounter 41%
15. Service Provider 40%
16. Interaction 40%
17. Internet Banking 39%
18. Negative Word-of-mouth 38%
19. Perceived Justice 38%
20. Retail Industry 38%
21. Relationship Quality 37%
22. Severity 37%
23. Word-of-mouth 37%
24. Value Co-creation 36%
25. India 36%
26. Customer Engagement 36%
27. Perceived Risk 35%
28. Hotels 34%
29. Brand Reputation 33%
30. Customer Participation 33%
31. Restaurants 32%
32. Customer Perception 31%
33. Global Brands 31%
34. Emerging Markets 31%
35. Stadium 31%
36. Retailers 31%
37. Communication 30%
38. Predictors 29%
39. Customer Experience 29%
40. Word-of-mouth Communication 29%
41. Ingredient Branding 28%
42. Management Effectiveness 27%
43. Service Recovery 27%
44. Contextual Factors 26%
45. Emotion Regulation 25%
46. Complaining Behavior 25%
47. Customer Perceived Value 24%
48. Fast Food Industry 24%
49. Loyalty 24%
50. Role Overload 24%