当基于人工智能的服务失败时:检查自我概念-人工智能联结对服务失败后分享负面口碑的意愿的影响

Translated title of the contribution: When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures

Bo Huang, Matthew Philp

Research output: Journal PublicationArticlepeer-review

11 Citations (Scopus)

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Business & Economics

Engineering & Materials Science