The perceived impact of successful outsourcing on customer service management

Keyphrases

• Customer Service Management 100%
• Perceived Impact 100%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 40%
• Malaysia 20%
• Design Methodology 20%
• Holistically 20%
• Customer Service 20%
• Multivariate Analysis 20%
• Management Company 20%
• Multiple Dependent Variables 20%

Social Sciences

• Outsourcing 100%
• Services Management 100%
• Structural Equation Modeling 40%
• Multivariate Analysis 20%

Computer Science

• Service Management 100%
• Structural Equation 40%
• Dependent Variable 20%