The impact of user- and system-initiated personalization on the user experience at large sports events

Xu Sun; Andrew May; Qingfeng Wang

doi:10.1016/j.apergo.2015.11.001

The impact of user- and system-initiated personalization on the user experience at large sports events

Xu Sun, Andrew May, Qingfeng Wang

Research output: Journal Publication › Article › peer-review

16 Citations (Scopus)

Abstract

This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.

Original language	English
Pages (from-to)	1-9
Number of pages	9
Journal	Applied Ergonomics
Volume	54
DOIs	https://doi.org/10.1016/j.apergo.2015.11.001
Publication status	Published - 1 May 2016

Keywords

Large sports event
Personalization
UX
User experience
User studies

ASJC Scopus subject areas

Human Factors and Ergonomics
Physical Therapy, Sports Therapy and Rehabilitation
Safety, Risk, Reliability and Quality
Engineering (miscellaneous)

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.apergo.2015.11.001

Cite this

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title = "The impact of user- and system-initiated personalization on the user experience at large sports events",

abstract = "This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.",

keywords = "Large sports event, Personalization, UX, User experience, User studies",

author = "Xu Sun and Andrew May and Qingfeng Wang",

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AU - May, Andrew

AU - Wang, Qingfeng

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N2 - This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.

AB - This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.

KW - Large sports event

KW - Personalization

KW - UX

KW - User experience

KW - User studies

UR - https://www.scopus.com/pages/publications/84958047403

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DO - 10.1016/j.apergo.2015.11.001

M3 - Article

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ER -

The impact of user- and system-initiated personalization on the user experience at large sports events

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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